With the increased concern over COVID-19, people are calling 911 for reasons other than a medical emergency, including asking for general information about COVID-19. People should call 911 ONLY with a medical emergency.
Do not call 911 if you are seeking general medical advice or wish to be tested for COVID-19. If you have COVID-19 symptoms (fever, cough, shortness of breath), consider a telehealth visit or nurseline advice before seeking in-person care. Ask your primary care provider if they offer telehealth visits, or call one of Colorado’s nurselines. You can find a list of nurselines on the state health department’s website: covid19.colorado.gov/telehealth-nurselines-directory. People can visit covid19.colorado.gov or call 303-389-1687 for general questions about COVID.
You may contact your primary care provider office, UCHealth, Centura Health or with any questions or concerns. Remember, the below resources are NOT to be used for urgent needs. For medical emergencies, dial 911.
Centura Health: call 866-414-1562 to talk to MyCenturaHealth staff or https://www.centura.org/our-network/virtual-care
UCHealth: Log onto your UCHealth app, or download the UCHealth app to your mobile device to ask questions or make appointments. You can also visit https://www.uchealth.org/access-my-health-connection/ to access/create your My Health Connection account or https://www.uchealth.org/services/virtual-visit/
United HealthCare: https://emresource.juvare.com/login
Anthem Blue Cross Blue Shield of Colorado: https://startlivehealthonline.com/landing.html
Kaiser: call 303-338-4545 to speak with a licensed provider, to talk with a physician, or www.kp.org/getcare and click on “24/7 advice”.
Patients with any illness should self-quarantine for at least 10 days after onset of symptoms AND at least 72 hours after fever resolution. If you begin to have problems breathing you should call your physician, or if serious, 911. You can find additional information about quarantine here: https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html